Assessments are used to help identify what your needs as a person with dementia are, or as a carer. and what services the council can provide to support you. Your GP, clinician or other support worker can arrange a needs assessment or you can request this directly yourself.
The Croydon Social Services Team for Adults provides information, support and assessments of needs for people with dementia and their carers. More information can be found on the Croydon council Adult Social Care pages. You can contact Croydon Council Social Services for Adults in person at Bernard Weatherill House, 8 Mint Walk, Croydon, CR0 1EA. You can also email them at Referral.firstname.lastname@example.org or call on 020 8726 6500.
You can also use the gov.uk Apply for a needs assessment from social services tool to apply for assessments.
You may want to get help with the assessment process or financial assessments from a friend of through your local Alzheimer’s Society office or Carers UK. Locally, Advice Services Croydon offers advice on welfare benefits and support to help you completed application forms or ensure you are receiving the correct benefits. You can email then on email@example.com or call their helpline on 020 8686 0066.
The Alzheimer’s Society Dementia Connect search facility lists the services available in Croydon for people with dementia and their carers or supporters. You can contact your local Alzheimer’s Society office in Croydon on: 020 8653 2818 or by email: firstname.lastname@example.org
The Advice Services Croydon offers a range of information, advice and support services to people living in Croydon. You can email then on email@example.com or call their helpline on 020 8686 0066.
The Citizens Advice Bureau (CAB) run a local Merton and Lambeth advice service. Details of the local CAB offices can be found on the Merton and Lambeth CAB website. The local CAB office can be found at 7 Crown Parade, Morden, SM4 5DA. To arrange a face to face meeting at one of the local offices or community based advise, please call 0344 243 8430.
Support for carers in Croydon
Caring for a person with young onset dementia or supporting a family member or friend can be rewarding but challenging. It’s important that you get the support needed to stay healthy and enable you to continue with day to day life. Support from organisations like Alzheimer’s Society, Care UK, local and peer support groups and forums can be invaluable.
Details of activities and the local Merton Hubbits Peer Support Group and Merton Oasis Peer Support Group is available from the Merton Dementia Hub, 67 Whitford Gardens, Mitcham, CR4 4AA. You can email them at firstname.lastname@example.org or call on 020 86870922.
The Carers UK is a national website aimed at carers and the challenges they face. They offer comprehensive information and guidance and an online carers forum to share experiences and get emotional support from others in similar situations. You can email them at email@example.com or call the advice line on 0808 808 7777.
Counselling Directory is a confidential service that encourages those in distress to seek help. The directory contains information on many different types of distress, as well as articles, news, and events. All counsellors listed on the site have provided qualifications and insurance cover or proof of membership with a professional body.
Many people in the earlier stages of dementia decide to make a record of their preferences in case they are unable to articulate these at some future point. This can be done through what is known as a ‘Living Will’, which consists of both an Advance Decision to refuse treatment and an Advance Statement of preferences and wishes. My Living Will provides free information about how to do this, and an option to create a Living Will for a small fee.
Your local Citizens Advice Bureau team can offer advice and help. You can search for your local branch on the Citizens Advice Bureau website.
The Citizens Advice offers a wide range of consumer guidance if you are thinking of purchasing goods or services. Their helpline is 03454 04 05 06
The Advice Now website provides national guidance for a range of topics from money and tax to benefits and housing.
The Unbiased website provides a search facility for professional services. You can search for a local solicitor, accountant or financial advisor in your area. All listed providers are impartial and independent of product providers.
The Money Advice Service (MAS) was set up by government to offer free and impartial advice. The Money Advice Line opening hours are Monday to Friday, 8am to 8pm and Saturday, 9am to 1pm on 0300 500 5000. You can also email them at firstname.lastname@example.org
Croydon council does not offer an approved contractor scheme for workmen. Advice and support for consumers is now dealt with by the Citizens Advice Bureau. If you wish to employ workmen or buy services from a local business you can check if they have been approved by Trading Standards or other organisations and review customer feedback before paying any money or signing a contract.
The Check a trade scheme provides a postcode search facility of tradespeople and business which have been used and reviewed by customers.
Trading Standards offers a Buy with confidence search facility to search local businesses that have been pre-vetted and approved.
Rated People allows you to post a job (like install new windows) on their website and allows up to 3 tradespeople to provide quotes for the work. We would always advise caution when sharing personal information and any quotations received should be thoroughly checked so you understand what’s provided. You should investigate the company offering the quote using the Check a Trade and Buy with Confidence websites.
The My Builder website also allows you to post a job requiring builders or other tradespeople to provide quotations.
TrustMark is an award-winning scheme is supported by government and consumer protection groups. It’s designed to help search for reliable, trustworthy tradesmen for home improvements and repairs. TrustMark firms have been checked to ensure they meet government standards and comply with a code of practice.
What to do when things go wrong?
If you have purchased good or services and have a problem with them and cant resolve it with the company, you can report the issue to the Trading Standards Team – Bernard Weatherill House, 10th Floor, Zone B, 8 Mint Walk, Croydon, CR0 1EA. You can email them at email@example.com or call on 020 8407 1311
You can also contact the Citizens Advice Consumer Service or call the helpline on 03454 04 05 06
If you feel you have been the victim of a scam or are concerned about tradespeople or others asking for money for works that you have not requested, please contact your local police or call 101. You have a right to feel safe and secure in your home and to request that any pre-arranged visitors show valid identification such as a staff card before you allow them in. You can ask them to wait whilst you call the business or ask them to return when you have someone with you. If you are not expecting them to visit your home, be wary.
Help with travel
Croydon Council offers a Blue Badge Scheme which provides parking and other motoring concessions for people who are registered blind or have mobility problems or who cant use public transport. If you are caring for a person with dementia, you may also be eligible for the scheme which allows users to park free of charge for an unlimited period in any Croydon disabled parking bay, pay and display bay or shared use and permit holder bay.
You may be eligible for a Freedom Pass from Croydon to help with travel costs. The Freedom Passes gives free travel on most public transport at any time.
When using public transport becomes difficult, the council and some charities may be able to offer subsidised transport, such as taxis or mobility buses through their TaxiCard Scheme.
The DVLA should be informed of if you have received a diagnosis of dementia. The driver assessment request form and information from the DVLA can be found on the gov.uk guide for DVLA Drivers Medical Group.
You can write to them at – Driver and Vehicle Licensing Agency (DVLA), Swansea, SA99 1TU or email at firstname.lastname@example.org . For general advice you can call them on 0300 790 6806 (Monday to Friday 8.00am–5.30pm, Saturday 8.00am–1.00pm) or by the main DVLA telephone number on 0300 790 6801.
Details of mobility centers offering driving assessments in your area can be found on the Forum of mobility centers website.
There is a driving assessment center in Carshalton covering for south west London. They are a registered charity and also provide advise about adaptions and training – Queen Elizabeth Foundation Mobility Services, Damson Way, Fountain Drive, Carshalton, Surrey, SM5 4NR. You can email then at email@example.com or call to make an appointment or to talk through the assessment process on 020 8770 1151.